Debenhams...relevant?

Oxford Street, the prime location for a flagship store, where everything from the window displays to visual merchandising of the garments should be top notch, as if they should be setting an example to the other 159 stores world wide, however I'm not to sure if Debenhams are really doing this?
Walking inside the store is like stepping back into the 90's, dull lights, old shabby clothes rails, changing rooms with hidious printed curtains, you already know when you walk through the doors that this department store isnt quite up to the standard of rivals House Of Fraser or John Lewis. It doesn't get much better as your walking to the elslaters to get to the womenswear section, as perfume representatives  approach you,wanting to give you a snippet of the lastest designer frangance, and without giving you the chance to even say no, they go and cover you all over!

Things don't seem it get much better when you reach the first floor, it looks as if you walked into a TK Maxx jumble sale, with huge red discount cards standing out to you at every angle from across the floor, garments cramped onto stand free rails on plastic hangers and clothes lying on the floor, to say the least its all abit to much, you just don't know where to start, even if you are trying to bag a bargain.
Things don't get much better from there, there doesn't seem to be any fluidity around the store, as the different concessions have all been mixed into one, which makes it hard to identify where one designer collection starts and another begins. It also seems they have got abit confused when trying to work out what concessions should be placed to each other in order to fit a certain age range, as they seem to think that H by Henry Holland, who is aimed for girls in their teens to twenties should be next to Black by Betty Jackson, who is aimed for the middle aged women.

Customer Service? What Customer Service...

Not one member of staff approached me in the store apart from wanting to hose me down with perfume, it wasn't as if there was a lack of them, it just seemed as if they were walking around like zombies on their section they were working on. It felt as if the dingy and dull atmosphere of the store had taken it's toll on them, and you could see they were just waiting for their next tea break.